How can I redeem my voucher?
Congratulations on receiving a voucher from myTour. We look forward to providing you with an unforgettable experience.
How do I redeem the voucher?
- Click on the "Redeem Voucher" button, a new window will open.
- Enter your voucher code.
- Choose your desired date and time.
- Enter your contact information.
- Complete the booking by clicking "Request date".
- Once the provider confirms the appointment, you will receive an email with the valid ticket.
You still have questions?
To cancel or reschedule your appointment, please email us at team@my-tour.it. A postponement or cancellation of the appointment is possible free of charge within 8 calendar days before the tour.
The following cancellation fees apply from 7 days before the scheduled date:
- 7 days to 48 hours before the tour: 20% of the ticket price.
- Within 48 hours before the tour: 100 percent of the ticket price
- No-show: 100% of the ticket price
Please inform us of any food allergies or intolerances at least 48 hours before the booked date. You will find contact details on the experience ticket or contact team@my-tour.it directly.
Many experiences take place outdoors and are subject to weather conditions. If participation is dependent on certain weather conditions, we have included this information in the experience description.
If the experience cannot take place due to weather conditions, we will contact you via email or phone to clarify further procedures (e.g., rescheduling).
Experience vouchers are valid for one year, whereas value vouchers are valid for three years.
An experience voucher can be rebooked within its validity period, i.e. it can be converted into a value voucher with the corresponding equivalent value. This can then be used for all experiences.